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Support Tickets
Knowledge Base
IES.org

Support Tickets
Knowledge Base
IES.org
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IES Support Knowledge Base

Illumination Awards

21

How do I complete my Online Merit Judging for the Illumination Awards program?
Can an Illumination Awards Section Chair download submitted projects, photos and videos for Section Judging as opposed to using the online portal to view all projects?
Are Illumination Award Section Chairs allowed to revisit a completed submission at a later date?
Can Illumination Award Section Chairs make edits to projects?
I’m a Section Awards Chair and my Section is not listed on the Illumination Awards submission site. What should I do?

Lighting Library

5

Are only the Sustaining Member full-time (FTE) employees allowed to use the discount codes and Lighting Library logins?
How do we best administer and secure our company’s Lighting Library access?
Can I purchase additional login access to the Lighting Library®?
What if we have more individual members at our company than our Sustaining Member level allows/permits?
How do I access the Lighting Library?

Membership

42

Why should I participate at the Section level? There are many benefits to being an active participant:
Do I have to attend Section meetings or activities?
What does an IES Section do?
How do I find out which Section I belong to or should belong to?
Do I need to be a member of IES in order to be a part of a Section?

Progress Report

9

Do I need to supply a competitive matrix with my submittal?
Are line extensions automatically accepted if the original product was accepted by the IES Progress Committee?
Why do I have to have an attachment for each significance listed?
What does “provide specific information on how your product is a technological advancement” mean?
If my product is accepted, how am I able to use the IES Progress Seal on my collateral?

Frequently Asked Questions

98

Progress Report
Membership
Lighting Library
Illumination Awards
IES Webstore
Education

Education

17

What if I can’t find my email receipt?
What is a “Package” in the eLearning course list?
What if I fail the quiz?
What if I have a group that wants to view the course together?
Will there be more courses added in the IES eLearning Center?

IES Webstore

4

How do I obtain a copy of an invoice/receipt for my IES bookstore purchase?
Can the document I purchased in the IES bookstore be housed/placed on our office network and viewed by multiple people in our office?
I want to purchase ANSI/IES LS-1-20 standard but I can’t find it in IES webstore. Can you help me to find this specific standard?
I downloaded the document I just purchased from the bookstore. It is asking for a password, what do I do? What is the password?

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