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Support Tickets
Knowledge Base
IES.org

Support Tickets
Knowledge Base
IES.org

Support Tickets
Knowledge Base
IES.org
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Education

17

What organizations accept IES CEU credits?
Does the IES keep track of my IES CEU credits?
Do I need to be an IES member to take courses on the IES eLearning website?
How do I get my CEU certificate?
Where can I find what courses I have registered for but not yet completed?
How do I log in to IES eLearning?
How do I register to take a course on the IES eLearning website?
How can I find an IES Section near me?
How can I become an IES member?
Is there a benefit of being an IES member in taking these courses?

IES Webstore

4

I downloaded the document I just purchased from the bookstore. It is asking for a password, what do I do? What is the password?
I want to purchase ANSI/IES LS-1-20 standard but I can’t find it in IES webstore. Can you help me to find this specific standard?
Can the document I purchased in the IES bookstore be housed/placed on our office network and viewed by multiple people in our office?
How do I obtain a copy of an invoice/receipt for my IES bookstore purchase?

Illumination Awards

21

Who can submit to the Illumination Awards?
What types of projects can be submitted to the Illumination Awards?
How much does it cost to submit to the Illumination Awards?
Which IES Section should I submit my project to within the Illumination Awards program?
Can I resubmit my projects to the Illumination Awards program if I did not receive an award for a previous submission?
Will my project be judged if my local Section is not listed on the Illumination Awards submission portal?
Are submitters allowed to revisit a previous submission, submitted to the Illumination Awards?
Can submitters edit their project once it has been submitted to Illumination Awards program?
Is there a way to begin a second and third Illumination Award submission before finishing the first?
Can the Interior Lighting Design Illumination Award submission category include residential projects?

Lighting Library

5

How do I access the Lighting Library?
What if we have more individual members at our company than our Sustaining Member level allows/permits?
Can I purchase additional login access to the Lighting Library®?
How do we best administer and secure our company’s Lighting Library access?
Are only the Sustaining Member full-time (FTE) employees allowed to use the discount codes and Lighting Library logins?

Membership

42

How do I become an IES Member?
Where is my nearest Section?
I forgot my password, how can I reset it?
I am interested on joining the IES as an individual member, how do I join?
I was a member in the past and let my membership lapse, can I rejoin the IES?
How can I renew my membership?
How can a change my Section?
How can I access an invoice for my membership?
I joined/renewed and need a receipt of my payment?
How much are your individual membership dues?

Progress Report

9

What is the mission of the IES Progress Report?
Why are “Applications” no longer a category?
What is the difference between “submitter information” and “contact information”?
Who can I contact for guidance with the required information to complete a submittal form?
If my product is accepted, how am I able to use the IES Progress Seal on my collateral?
What does “provide specific information on how your product is a technological advancement” mean?
Why do I have to have an attachment for each significance listed?
Are line extensions automatically accepted if the original product was accepted by the IES Progress Committee?
Do I need to supply a competitive matrix with my submittal?

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